About the "Other" Form Controls

Property	Description
Control Type	Address Book
Height	The control height (lines).
Image	An image to associate with this control.
Label	Address Book
Label Expression	An expression to apply to this label, if needed. For example, on the KnowledgeSelfService form, the following expression has been added to the Details cells: $(("Article ID: " + KnowledgeNumber)). This adds the label Article ID to the label and the Knowledge Base number assigned to this record.
Label Style Rule	Choose a style for the control label.
Style	Choose a style from the drop-down list. See Using Highlighter Styles.
Style Rule	See Service Manager powered by HEAT.
Tab Index	The order in which users can tab into this field.
Visible Expression	Accepts the expression $(true) to make the expression control visible, or $(false) to hide it from the user.
Width	The control width (ems).

Attachments

Allows attachments to be added, listed, and viewed on the form.

Property	Description
Can add	Specifies if users can add attachments to the record.
Can delete	Specifies if users can delete attachments from the record.
Can paste	Specifies if users can paste content from the clipboard as an attachment.
Control Type	Attachments
Height	The control height (lines).
Label	The text to appear on the field or control label.
Label Expression	An expression to apply to this label, if needed. For example, on the KnowledgeSelfService form, the following expression has been added to the Details cells: $(("Article ID: " + KnowledgeNumber)). This adds the label Article ID to the label and the Knowledge Base number assigned to this record.
Label Pos	The label position. Select from the drop-down list.
Label Style Rule	The field label style. Choose a style or enter an expression.
Max files	Specifies the maximum number of files allowed to be attached to a record. For example, to have no more than ten files be attached, enter 10. Enter at least 1 to enable file upload.
MaxHeight	Optional. The maximum height (in pixels) of the control.
MinHeight	Optional. The minimum height (in pixels) of the control.
Relationship	The related field. Choose from the drop-down list.
Size in	How to measure the size. Choose either KB or MB.
Style	See Using Highlighter Styles.
Style Rule	See Service Manager powered by HEAT.
Tab Index	The order in which users can tab into this field.
Visible Expression	Accepts the expression $(true) to make the expression control visible, or $(false) to hide it from the user.
Width	The control width (ems).

Cancel Button

Adds a Cancel button to the form.

Property	Description
Control Type	Cancel Button
Height	The control height (lines).
Image	An image to associate with this control.
Label	Cancel
Label Expression	An expression to apply to this label, if needed. For example, on the KnowledgeSelfService form, the following expression has been added to the Details cells: $(("Article ID: " + KnowledgeNumber)). This adds the label Article ID to the label and the Knowledge Base number assigned to this record.
Style	See Using Highlighter Styles.
Style Rule	See Service Manager powered by HEAT.
Tab Index	The order in which users can tab into this field.
Visible Expression	Accepts the expression $(true) to make the expression control visible, or $(false) to hide it from the user.
Width	The control width (ems).

CI Tree Viewer

Adds controls for structuring configuration items within a CI map, including the capacity to link, unlink, and view the configuration items in upstream or downstream displays.

Property	Description
Cell Layout	The layout of the cell.
Cell Vertical Alignment	Specifies how the cells should align.
Column Span	The number of columns the control should span.
Row Span	The number of rows the control should span.
Section Break	Specifies if there is a section break.
Tab Index	The order in which users can tab into this field.
Style	See Using Highlighter Styles.
Style Rule	See Service Manager powered by HEAT.

Command Button

Button executes a specific command, such as running a report or a quick action.

Property	Description
Action	Optional. Choose a quick action to be performed when a user clicks the button.
Causes Validation	Specifies if this button causes validation. Select either true or false.
Control Type	User interface command button.
Disabled Expression	Create an expression, or choose from the drop-down list.
Height	The control height (lines).
Image	An image to associate with this control.
Label	The text to appear on the field or control label.
Label Expression	An expression to apply to this label, if needed. For example, on the KnowledgeSelfService form, the following expression has been added to the Details cells: $(("Article ID: " + KnowledgeNumber)). This adds the label Article ID to the label and the Knowledge Base number assigned to this record.
Quick Action	Choose a quick action from the drop down list.
Quick Action	Choose a quick action from the drop-down list.
Style	See Using Highlighter Styles.
Style Rule	See Service Manager powered by HEAT.
Tab Index	The order in which users can tab into this field.
Visible Expression	Accepts the expression $(true) to make the expression control visible, or $(false) to hide it from the user.
Width	The control width (ems).

Expression Text

Certain fields might need an expression for calculating a value or use a counter to automatically increment a tracking number contained within.

Property	Description
Control Type	Read-only Expression
Height	The control height (lines).
Label	The text to appear on the field or control label.
Label Expression	An expression to apply to this label, if needed. For example, on the KnowledgeSelfService form, the following expression has been added to the Details cells: $(("Article ID: " + KnowledgeNumber)). This adds the label Article ID to the label and the Knowledge Base number assigned to this record.
Label Pos	The label position. Select from the drop-down list.
Style	See Using Highlighter Styles.
Style Rule	See Service Manager powered by HEAT.
Tab Index	The order in which users can tab into this field.
Value Expression
Visible Expression	Accepts the expression $(true) to make the expression control visible, or $(false) to hide it from the user.
Width	The control width (ems).

ExternalLoginViewer

Allows the viewing of the external login and associated authentication provider information. For example, this is visible on the Employee form.

Property	Description
Add Button Text	The text that appears in the button.
Allow Adding	Specifies if you can add child items to the list.
Allow Paste	Specifies if you can paste values.
Allow Removing	Specifies if you can remove child items from the list.
ChildFieldList	The name of the child field list.
Control Type	The control type. Enter Child Object Viewer.
Empty Text	The text that appears when no values have been entered into the field.
Enable Border	Specifies if there is a border around the control.
Label	The text to appear on the field or control label.
Label Expression	An expression to apply to this label, if needed. For example, on the KnowledgeSelfService form, the following expression has been added to the Details cells: $(("Article ID: " + KnowledgeNumber)). This adds the label Article ID to the label and the Knowledge Base number assigned to this record.
Label Pos	The label position. Select from the drop-down list.
Max Item Count	The maximum number of child items allowed on the list.
Read Only Rule	Specifies if this is a read-only rule. Never Always Expression: Enter an expression in the Expression Editor.
RelatedTableRef	The reference to a related table.
RelationshipTag
Tab Index	The order in which users can tab into this field.
Visible Expression	Specifies if the expression is visible.
Width	The control width (ems).

Grid

Shows the controls for a list.

Property	Description
Control Type	Grid
Enable Grid Border	Show a border around the list.
Enable Row Select	Choose True to enable users to select the entire row when the click an item on the list.
Enable Row Stripes	Choose True to show rows.
Grid Name	Enter a unique name for the list.
Grid Relation	Enter the relation to the list.
Grid Style	Choose from the drop-down list: Normal, List.
Hide Grid Header	Choose True to hide the list header.
Label	The text to appear on the field or control label.
Label Expression	An expression to apply to this label, if needed. For example, on the KnowledgeSelfService form, the following expression has been added to the Details cells: $(("Article ID: " + KnowledgeNumber)). This adds the label Article ID to the label and the Knowledge Base number assigned to this record.
Label Pos	The label position. Select from the drop-down list.
Max Rows	The maximum number of rows generated for the list.
Pager Style	Choose the style to indicate the next page from the drop-down list. Normal: Shows arrows "More" link: Shows the word More as a link. Hidden: No controls appear.

Label

Adds a static or dynamic label to a form.

Property	Description
Control Type	Label
Height	The control height (lines).
Label	The text to appear on the field or control label.
Label Expression	An expression to apply to this label, if needed. For example, on the KnowledgeSelfService form, the following expression has been added to the Details cells: $(("Article ID: " + KnowledgeNumber)). This adds the label Article ID to the label and the Knowledge Base number assigned to this record.
Label Style Rule	An expression to be applied to this style, if needed. You can define what existing style (bold, header, etc.) to apply to a control based on a condition.
Style	See Using Highlighter Styles.
Style Rule	See Service Manager powered by HEAT.
Tab Index	The order in which users can tab into this field.
Visible Expression	Accepts the expression $(true) to make the expression control visible, or $(false) to hide it from the user.
Width	The control width (ems).

Picture

Add images to the form, such as buttons or company logos.

Property	Description
Control Type	Image
Image	An image to associate with this control.
Visible Expression	Accepts the expression $(true) to make the expression control visible, or $(false) to hide it from the user.

Progress Bar

Define a progress bar for tracking purposes. For example, you can add a progress bar to track escalations for an incident.

Property	Description
1st Esc DateTime	Enter an expression for the first escalation date and time. For example, enter $([link:ResolutionEscLink]L1DateTime).
1st Esc Enabled	Empty.
1st Esc Passed	Enter an expression for when the first escalation has passed. For example, enter $([link:ResolutionEscLink]L1Passed).
2nd Esc DateTime	Enter an expression for the second escalation date and time. For example, enter $([link:ResolutionEscLink]L2DateTime).
2nd Esc Enabled	Empty.
2nd Esc Passed	Enter an expression for when the second escalation has passed. For example, enter $([link:ResolutionEscLink]L2Passed).
3rd Esc DateTime	Enter an expression for the third escalation date and time. For example, enter $([link:ResolutionEscLink]L3DateTime).
3rd Esc Enabled	Empty.
3rd Esc Passed	Enter an expression for when the third escalation has passed. For example, enter $([link:ResolutionEscLink]L3Passed).
Breach DateTime	Enter an expression for the escalation breach date and time. For example, enter $([link:ResolutionEscLink]BreachDateTime).
Breach Passed	Enter an expression for when the escalation breach has passed. For example, enter $([link:ResolutionEscLink]BreachPassed).
Clock State	Enter an expression for the clock state. For example, enter $([link:ResolutionEscLink]ClockState).
Control Type	Color bar indicator
Height	The control height (lines).
Label Style Rule	An expression to be applied to this style, if needed. You can define what existing style (bold, header, etc.) to apply to a control based on a condition.
Label Width	Enter the number of pixels for the width of the label.
Start Date	Enter the start date.
Style	See Using Highlighter Styles.
Style Rule	See Service Manager powered by HEAT.
Tab Index	The order in which users can tab into this field.
Visible Expression	Accepts the expression $(true) to make the expression control visible, or $(false) to hide it from the user.
Width	The control width (ems).

Related Objects List

Show a list of related object records, which in turn can be accessed by the user.

Property	Description
Configuration	Flex settings
Control Type	Related Objects List
Height	The control height (lines).
Label	The text to appear on the field or control label.
Label Expression	An expression to apply to this label, if needed. For example, on the KnowledgeSelfService form, the following expression has been added to the Details cells: $(("Article ID: " + KnowledgeNumber)). This adds the label Article ID to the label and the Knowledge Base number assigned to this record.
Label Pos	The label position. Select from the drop-down list.
Label Style Rule	An expression to be applied to this style, if needed. You can define what existing style (bold, header, etc.) to apply to a control based on a condition.
Style	See Using Highlighter Styles.
Style Rule	See Service Manager powered by HEAT.
Tab Index	The order in which users can tab into this field.
Visible Expression	Accepts the expression $(true) to make the expression control visible, or $(false) to hide it from the user.
Width	The control width (ems).

Response Target

Shows incident response time in relation to target response time. The states are:

•blank: The incident record has been created recently. Response window still open.

•met: Response was on time.

•breached: No response, or late.

Property	Description
Breach DateTime	Enter the value for the breach date and time.
Breach Passed	Enter the value for the breach passed date and time.
Clock State	Enter the value for the clock state.
Control Type	Response target
Height	The control height (lines).
Label Style Rule	An expression to be applied to this style, if needed. You can define what existing style (bold, header, etc.) to apply to a control based on a condition.
Label Width	Enter a value for the label width.
Start Date	Enter a value for the start date of the response.
Style	See Using Highlighter Styles.
Style Rule	See Service Manager powered by HEAT.
Tab Index	The order in which users can tab into this field.
Visible Expression	Accepts the expression $(true) to make the expression control visible, or $(false) to hide it from the user.
Width	The control width (ems).

Schedule

A schedule control for creating a ScheduleEntry business object related to the form's business object. You can schedule items at daily, weekly, monthly and annual intervals using UTC time.

For example, if this control is on a Change Window Object form, two business objects are created upon completing the form, Change Window and ScheduleEntry.

Property	Description
Control Type	Schedule
Height	The control height (lines).
Name of Relationship with Parent
Label Style Rule	An expression to be applied to this style, if needed. You can define what existing style (bold, header, etc.) to apply to a control based on a condition.
Schedule Type Changed Field
Style	See Using Highlighter Styles.
Style Rule	See Service Manager powered by HEAT.
Tab Index	The order in which users can tab into this field.
Use Timezone Control	True: The control is constricted to the user's time zone. False: The user's time zone is not used.
Visible Expression	Accepts the expression $(true) to make the expression control visible, or $(false) to hide it from the user.
Width	The control width (ems).

Social Share Button

Button to allow a user to access the Social Board.

Property	Description
Action	Optional. Choose a quick action from the pop up list to be performed when a user clicks the button.
Control Type	Social Share Button
Height	The control height (lines).
Label	The text to appear on the field or control label.
Label Expression	An expression to apply to this label, if needed. For example, on the KnowledgeSelfService form, the following expression has been added to the Details cells: $(("Article ID: " + KnowledgeNumber)). This adds the label Article ID to the label and the Knowledge Base number assigned to this record.
Label Style Rule	An expression to be applied to this style, if needed. You can define what existing style (bold, header, etc.) to apply to a control based on a condition.
Style	See Using Highlighter Styles.
Style Rule	See Service Manager powered by HEAT.
Tab Index	The order in which users can tab into this field.
Visible Expression	Accepts the expression $(true) to make the expression control visible, or $(false) to hide it from the user.
Width	The control width (ems).

Software Installation

Allows the user to select combinations of available configuration items and software.

Property	Description
Control Type	Software Installation
Height	The control height (lines).
Label	The text to appear on the field or control label.
Label Expression	An expression to apply to this label, if needed. For example, on the KnowledgeSelfService form, the following expression has been added to the Details cells: $(("Article ID: " + KnowledgeNumber)). This adds the label Article ID to the label and the Knowledge Base number assigned to this record.
Label Style Rule	An expression to be applied to this style, if needed. You can define what existing style (bold, header, etc.) to apply to a control based on a condition.
Owner Expression
Package Expression
Style	See Using Highlighter Styles.
Style Rule	See Service Manager powered by HEAT.
Tab Index	The order in which users can tab into this field.
Visible Expression	Accepts the expression $(true) to make the expression control visible, or $(false) to hide it from the user.
Width	The control width (ems).

Tree Grid

Shows the information as a tree list.

Property	Description
Control Type	Tree Grid
Field Name
Height	The control height (lines).
Label	The text to appear on the field or control label.
Label Expression	An expression to apply to this label, if needed. For example, on the KnowledgeSelfService form, the following expression has been added to the Details cells: $(("Article ID: " + KnowledgeNumber)). This adds the label Article ID to the label and the Knowledge Base number assigned to this record.
Label Pos	The label position. Select from the drop-down list.
Read Only Expression
Required Expression
Style	See Using Highlighter Styles.
Style Rule	See Service Manager powered by HEAT.
Tab Index	The order in which users can tab into this field.
Visible Expression	Accepts the expression $(true) to make the expression control visible, or $(false) to hide it from the user.
Width	The control width (ems).

URL Button

A button that opens a URL.

Property	Description
Control Type	URL Button
External
Height	The control height (lines).
Image	An image to associate with this control.
Label	The text to appear on the field or control label. For example, Go To Parent.
Label Expression	An expression to apply to this label, if needed. For example, on the KnowledgeSelfService form, the following expression has been added to the Details cells: $(("Article ID: " + KnowledgeNumber)). This adds the label Article ID to the label and the Knowledge Base number assigned to this record.
Style	See Using Highlighter Styles.
Style Rule	See Service Manager powered by HEAT.
Tab Index	The order in which users can tab into this field.
URL	The URL the user accesses when clicking the button.
Visible Expression	Accepts the expression $(true) to make the expression control visible, or $(false) to hide it from the user.
Width	The control width (ems).

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